Illumiti partners with Softtek to address growth in customer support services

Softtek will help address customer support requests assigned to them as an integral part of the Illumiti support team, helping ensure Illumiti's Service Level Agreements with customers around the globe are met as expected

Richmond Hill, Ontario (PRWEB) November 01, 2012

Illumiti, a leading systems integration and management consulting company, today announced that they have signed a 3-year agreement with Softtek to assist with the delivery of application maintenance, enhancement and support (AMES) services. Softtek is a global provider of process-driven IT solutions with over 30 offices in North America, Latin America, Europe and Asia.

Under the terms of the agreement, Softtek complements Illumiti's internal resource pool with consultants experienced in SAP® solutions. These resources address customer support requests (tickets) assigned to them as an integral part of the Illumiti support team, helping ensure Illumiti's SLAs with its customers are met as expected.

“We are very pleased to be working with Softtek. It's critical for our team to be able to provide top notch service, not just in North America, but every country in which our clients operate,” said Illumiti COO Dror Orbach. “Softtek's 24/7 on-call support and large presence in Mexico and several other countries, will further strengthen our ability to serve our customers internationally, wherever they are, whenever they need help.”

Primary support for Illumiti's operations will be provided by Softtek's Delivery Center in Aguascalientes, Mexico, which employs nearly 2,000 associates, including 300 consultants and 150 application maintenance and support specialists who are knowledgeable in SAP solutions.

"We are looking forward to bringing value to Illumiti's clients through our mature nearshore capabilities in Mexico and Latin America as well as our presence in other countries globally,” said Sanjoy Gupta Softtek's VP-Canada. “The partnership will also help Softtek leverage Illumiti's deep expertise with SAP solutions in the mining industry."

“We are excited about the additional support Softtek will bring to our team,” added Nir Orbach, Illumiti's CEO. “They have some very strong consultants with proven knowledge of SAP solutions as well as technical and client service skills. We look forward to working together and making this partnership a great one, for Illumiti, Softtek and most of all for our clients.”

About Illumiti

Illumiti is a systems integration and management consulting company with offices in Canada, the U.S. and Switzerland, serving customers globally. Its team enables customers to realize their vision by leveraging technology, people and leading business practices. Illumiti helps its clients achieve optimized operations in the key areas at the core of their business, by implementing custom-fit solutions from SAP and other vendors faster, at a lower cost, and at a lower risk than other alternatives. Illumiti is an SAP gold channel partner and has been awarded the SAP Business All-in-One Partner of the Year, Canada award for both 2010 and 2011. Illumiti is also one of the fastest-growing SAP channel partners in the U.S. For more information about Illumiti, please visit http://www.illumiti.com.

About Softtek

Founded in 1982, Softtek is a global provider of process-driven IT services with more than 30 offices in North America, Latin America, Europe and Asia. With nine Global Delivery Centers in Mexico, China, Brazil, Argentina and Spain, Softtek helps improve time-to-business-solution, lower costs of existing applications, deliver better engineered and tested applications, and produce predictable outcomes for top-tier corporations in over 20 countries. Through on-site, on-shore and its trademarked Global Nearshore™ service delivery models, Softtek teams with CIOs to constantly increase the business value of IT. Softtek is the creator and leader of the nearshore industry. Visit http://www.softtek.com, follow @Softtek, connect with Softtek on LinkedIn and read Softtek's blog.

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SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries. All other product and service names mentioned are the trademarks of their respective companies.

For more information, contact:

Illumiti
Dror Orbach, COO, T: 905-737-1066, E: dorbach@illumiti.com

Softtek
Karen Schupp, Marketing Communication Manager, T: 763-291-1464, E: karen.schupp (at) softtek (dot) com

For the original version on PRWeb visit: http://www.prweb.com/releases/prweb2012/11/prweb10078667.htm