eGain Launches Knowledge Automation Solution AssistGPT

Knowledge management platform provider for customer engagement automation, eGain Corporation EGAN has launched eGain AssistGPT.

Powered by Generative AI out of the box, AssistGPT is a comprehensive zero-code solution for Knowledge Automation.

With the use of AssistGPT, works like knowledge content draft creation, which used to take weeks, can now be completed in just a few minutes.

The solution also helps customers in their omnichannel journeys with quick answers and contact center agents and business analysts in the flow of their work.

An AI Console allows administrators to define guard rails for the use of generative AI, manage prompts, and orchestrate it with other AI technologies in the enterprise.

AssistGPT has a best practice prompt library, which enables organizations to add business-specific prompts. It also allows the business to plug in their own AI engines to answer the prompts.

"Generative AI takes effort out of knowledge management. KM offers reliable content, business controls, and analytics for generative AI," said CEO Ashu Roy.

Price Action: EGAN shares closed lower by 0.73% at $6.09 on Friday.