Contributor, Benzinga
August 16, 2024
Better.com
Overall Rating:

Better.com is a fully digital mortgage lender known for its user-friendly online experience and lack of origination fees. Unlike traditional lenders, Better.com operates without commissioned loan officers, ensuring that their priority is finding the best mortgage for your needs, not theirs. The streamlined process is ideal for tech-savvy homebuyers who prefer a fast, transparent, and hassle-free experience. While Better.com’s digital approach is a major plus, it lacks certain government-backed loans like VA and USDA options, and it isn’t available in all states.

Pros
  • No application, origination, or commission fees
  • Quick and straightforward online pre-approval process
  • Rate lock available once tasks are completed
  • User-friendly platform with 24/7 document upload capability
Cons
  • Not available in all 50 states
  • Does not offer VA or USDA loan

Better.com Ratings at a Glance

Loan Options
Application Process
Rates and Fees
Overall
Table of Contents

Loan Options

Better.com offers a solid range of loan options tailored for different types of borrowers:

  • Conventional Loans: Standard mortgages that are not backed by the government. A down payment of less than 20% may require private mortgage insurance (PMI).
  • FHA Loans: Government-backed loans ideal for first-time buyers with lower credit scores or limited down payments. Requires as little as 3.5% down.
  • Jumbo Loans: For high-value properties that exceed conforming loan limits. Better.com allows for as little as 10% down with no mortgage insurance requirement.
  • Refinance Loans: Options to refinance your current mortgage for better rates or terms, whether you’re looking to switch to a fixed-rate loan, shorten your loan term, or lower your monthly payments.
  • Fixed-Rate Loans: Offers consistent payments with the same interest rate over the life of the loan, available in 15, 20, and 30-year terms.
  • Adjustable-Rate Mortgages (ARMs): Start with a lower fixed rate for an initial period (e.g., 5, 7, or 10 years) and then adjust annually based on market conditions.

While Better.com’s offerings cover a wide range of borrower needs, the lack of government-backed options like VA and USDA loans slightly limits their appeal for specific segments.

Application Process

The mortgage application process at Better.com is fully digital, making it quick and convenient for tech-savvy borrowers. Here’s how it works:

  1. Pre-Approval: Get a basic pre-approval in minutes by entering your income details. For a more solid verified pre-approval, upload supporting documents like pay stubs and tax returns.
  2. Rate Lock: Once your tasks are completed, you can lock in your rate to secure the quoted interest rate, protecting you from market fluctuations.
  3. Underwriting: Better.com sends an appraiser to assess the property value while performing a title search to ensure the purchase is free from legal complications.
  4. Closing: The entire closing process, from signing documents to transferring funds, can be completed online.

Better.com’s process is fast, averaging just 21 days from start to close, well below the industry average. The only downside is that if you prefer a face-to-face experience, Better.com may not be for you.

Rates and Fees

Better.com is known for its competitive rates and zero origination fees. They also offer a Better Price Guarantee, promising to beat any competitor’s offer by at least $1,000 or pay you $1,000. Key highlights include:

  • Origination Fees: None
  • Application Fees: None
  • Closing Costs: Varies but does not include lender fees
  • Rate Lock Fees: None

Overall, Better.com’s fee structure is highly competitive, making it a cost-effective option for many borrowers.

Overall

Better.com is a top choice for those who value a fast, transparent, and fully digital mortgage experience. Its lack of fees, combined with quick pre-approvals and competitive rates, make it an attractive option for a broad range of borrowers. However, its absence of VA and USDA loans and limited state availability might be deal-breakers for some. If you’re comfortable with a fully online process and want to avoid traditional lender fees, Better.com should be high on your list.

Better.com vs Competitors

Better.com vs. Rocket Mortgage
Both are digital-first mortgage lenders offering quick online applications. Rocket Mortgage provides more loan options, including VA and USDA loans, making it more versatile. However, Better.com edges out Rocket with its zero origination fees and price match guarantee.

Better.com vs. LoanDepot
LoanDepot offers both digital and in-person experiences, providing more flexibility for those who want to visit a branch. While LoanDepot has more loan options, Better.com’s fee-free structure and straightforward online platform make it more appealing for tech-savvy borrowers.

Better.com vs. New American Funding
New American Funding specializes in catering to first-time and minority homebuyers with a broader range of loan programs. Better.com is better suited for those who want a quick, no-fuss digital process with fewer fees, while New American Funding excels in personalized service and more diverse offerings.

What Others Say About Better.com

Better.com has consistently received praise for its streamlined digital platform and transparent pricing. The lender was recognized by Forbes as one of America’s Best Startup Employers and has also been featured on Fortune’s Best Workplaces in Financial Services list. Customer reviews frequently highlight the ease of the online process, though some have noted occasional issues with communication during high-volume periods.

Frequently Asked Questions

Q

Does Better.com offer alternatives to in-person appraisals?

A

Yes, Better.com works with federal agencies and partners to offer alternatives to in-person appraisals where possible, depending on the type of loan.

Q

How does Better.com keep prices so low?

A

Better.com operates as a technology-driven company, reducing costs by eliminating commissions and streamlining the entire process online, allowing customers to save more.

Q

Who owns Better Mortgage?

A

Better Mortgage is owned by Vishal Garg, who founded the company and currently serves as its CEO.

Methodology

Our review of Better.com is based on several key factors, including loan options, application process, rates and fees, customer service, and overall borrower experience. We compared Better.com to similar lenders, assessing how it meets the needs of tech-savvy borrowers seeking low fees and a digital experience. Ratings are determined by evaluating the lender’s performance in offering a streamlined and transparent mortgage process.

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Melinda Sineriz

About Melinda Sineriz

Melinda specializes in writing about mortgages. student loans, personal loans, insurance, managing credit and debt, and credit cards.