VPI Pet Insurance Review

VPI Pet Insurance Ratings at a Glance

VPI plan exclusions will depend on which policy you purchase. The basic plans exclude wellness benefits and certain types of care like holistic treatments. If you opt for the more expensive Whole Pet Plan, you will be exposed to few exclusions aside from pre-existing conditions and non-medical services.

All common household pets like dogs and cats are eligible for coverage under VPI. There are three different plans available with a variety of benefit levels. The most basic policy is major medical, including accident and illness coverage, and designed to protect finances if your pet has a medical emergency. 

The major medical with wellness plan is considered mid-tier and adds preventive care options such as vaccines. Lastly, the Whole Pet is VPI’s premier pet insurance policy protecting almost all vet services.

The costs associated with VPI plans are considerably higher than most competitors. The coverage offered is also more substantial, but VPI fails to provide ways to lower monthly premiums. 

Some pet insurance companies let owners customize their deductibles. This isn’t an option with VPI, unfortunately.

Once VPI began operating under a new name, all pet insurance claims were filed directly through Nationwide. Claims can be filed digitally through the VPI or Nationwide websites by logging into the account management tool. 

Customers can expect a PDF claim form to be available for download. You can then submit the form via email, fax or mail. Direct billing is not a feature that is available just yet.

VPI customer service options are limited to just phone and email. Any issues outside business hours or on a Sunday will have to wait until the next available day to speak with a representative. VPI has not adopted the popular 24/7 service by live chat yet but hopes to shortly.

VPI vs. Competitors

Over the years and since its inception, Healthy Paws has been a strong competitor for VPI. Comparisons demonstrate why VPI charged nearly twice the monthly premium for similar reimbursement rates, limits, and deductibles. When you look at policy coverages, the cost difference becomes apparent. 

VPI policies cover wellness benefits like vaccines and dental care, which isn’t even an option through Healthy Paws. In addition, Healthy Paws doesn’t reimburse for exam fees. Instead, you are charged every time you visit the vet. VPI is highly recommended if the monthly premiums are not out of a personal budget.

As a part of Nationwide, VPI offers strong coverage through the insurance market. It is coupled with years of experience from one of the oldest pet insurers in the country. 

However, its premiums are high, and there is a lack of transparency in annual benefits. Those who don’t consider the cost an issue are encouraged to invest in a VPI policy to help keep your pet healthy.

Frequently Asked Questions

Q: How does reimbursement Work?

A: Nationwide and VPI offer pet owners two different kinds of reimbursement. The Whole Pet plan is the first of the two types of reimbursement options for pet owners. A percentage of what you paid the vet is returned to you. 

The Major Medical plan and Pet Wellness plan reimburse accordingly to benefit schedules, which caps reimbursement at a set amount for each condition or service.

All Nationwide and VPI plans encourage you to pay your vet at the time of treatment and then send the invoice to them. The insurance company will send out a reimbursement check minus any applicable deductibles back to the pet owner.

As a disclaimer, pet owners need to know that grooming, tax, waste, disposal, boarding, wellness or any pre-existing conditions do not qualify for coverage—review policy documents for a complete list of exclusions.

Q: How long does it take before the policy is effective?

A: Each policy follows its schedule when it goes into effect. Refer to the list below for a more detailed explanation.

• Whole Pet: Starting at the time when your application is approved, and the insurance company receives payment, a 14-day waiting period goes into effect.
• Major Medical: Similar to the Whole Pet plan, from the time the pet owner submits an application and is further approved, a 14-day waiting period goes into effect.
• Pet Wellness: If a pet owner purchases only a wellness plan that doesn’t include a medical plan for accidents and illnesses, coverage will begin 24 hours after the policy has been issued and payment has been received. Additionally, if a pet owner purchases wellness coverage as a rider and in combination with a medical plan for accidents and illnesses, the coverage plan will begin after a 14-day waiting period. This starts from the moment the application is approved and payment is received.