Dell Signs Contract With BNSF Railway

Dell Services DELL today announced it has signed a new contract with BNSF Railway to provide end-user computing support, fully-integrated service desk support, field services and managed print services throughout the organization. Under the contract, Dell Services will offer highly automated processes and tools to support end-user devices and develop customized process flows for the end-user computing environment. Dell Services' automated service management solutions will help BNSF maximize efficiencies and facilitate significant improvements on software and hardware inventories. Through its services desk offerings, Dell Services will provide a single point of contact for resolving technical issues. To ensure service quality, Dell Services will provide around the clock service desk support, utilizing disciplined workflows, automated process tools and industry best practices to increase efficiencies and control costs. Utilizing Dell's managed print solutions, Dell Services will optimize BNSF's large fleet of printers across the enterprise.