Five9 Cloud Contact Center Software Enables NexRep To Scale Agent Seat Count More Than 350%

Five9 FIVN, a leading provider of cloud contact center software, today announced it helped NexRep scale its contact center to support the September 5 telethon that raised $109 million for cancer research. TWEET THIS: Telethon fundraiser made possible by #NexRep, powered by @Five9 #cloud #contactcenter solution | #scalability http://bit.ly/1qB0MSk The telethon, covered simultaneously on most leading national television stations, required NexRep to have hundreds of contact center agents available to answer tens of thousands of phone calls and collect donations. This necessitated a dramatic 350 percent increase in capacity. Enabled by the power of the cloud, NexRep increased its capacity by adding more Five9 seat licenses. “This telethon is a perfect example of how the cloud enables contact centers like NexRep to ramp up, quickly and easily, to accommodate special projects. If NexRep had been using old on-premise technology, they would have needed to purchase the hardware and software to accommodate 500 agents.” – Mike Burkland, CEO and president, Five9