Businesses Can Now Deliver Automated Customer Support Through Facebook Messenger

Facebook Inc FB's Messenger platform can now interact with businesses to place orders and retrieve information.

TechCrunch offered an example that users can send a message via Messenger to 1-800-Flowers and place an order. The popular blog added that Facebook's Messenger uses artificial intelligence and natural language processing (along with some human help) to fulfill a customer order or request.

Chatbots will also be able to respond with images, links, and call to action buttons - including making reservations at a restaurant or reviewing an ecommerce order.

Shares of Facebook were trading higher by nearly 2 percent Tuesday afternoon.