Avaya Expands Next-Generation 9-1-1-Ready Solutions to Help Public Safety Organizations Meet New and Emerging Communications Needs

BASKING RIDGE, NJ--(Marketwire - August 17, 2009) - To help public safety organizations meet
the demands of new and emerging communications technologies increasingly
used by the public, Avaya today
announced it has enhanced its Next-Generation
9-1-1-ready (NG 9-1-1) solutions. The newly expanded solution adds a
professional services consulting offer, technical capabilities, and
developer partners to help deliver complete, fully-integrated solutions for
public safety organizations.

According to a recent report from the National Emergency Number Association
(NENA), the nation's 9-1-1 systems are "in need of a significant overhaul."
Public safety organizations face multiple, critical challenges due to the
highly-limited, legacy communications systems broadly used by more than
6,000 Public Safety Answering Points (PSAPs) and 500,000 affiliate
organizations such as police, fire, EMS, etc. Among the challenges created
by these systems are the inability to incorporate and respond to new forms
of media increasingly used by the public, such as video and SMS/text
services, the ability to quickly add and redistribute staff to support high
call volumes and the lack of interoperability among communications systems.

Based on Avaya Professional Services, Avaya AuraT
unified communications architecture and in conjunction with development
partners in the Avaya DevConnect program, Avaya NG 9-1-1-ready solutions
enable public safety organizations to take a practical, secure approach to
updating technologies to solve many of these issues associated with legacy
systems and making it easier to integrate new and emerging technologies
going forward.

Avaya Professional Services Next-Generation 9-1-1 Assessment Consulting
Offer

The Avaya Professional Services NG 9-1-1 Assessment Consulting offer
includes three components to help guide PSAPs as they update critical
communications systems. This offer includes:

-- An onsite assessment of the current state of their technology,
business policies and staffing skills
-- A future state outlook that identifies opportunities for technological
and operational change ranked by complexity and impact, and includes
development of a business plan for change
-- A solution design and roadmap that includes third party applications
and services outside the scope of the Avaya portfolio which are critical to
the operation of a PSAP, such as intelligent workstation, recording, and
radio integration technologies. This also includes a detailed
implementation/migration plan with best practice resource expectations and
contribution requirements.

Avaya NG 9-1-1-Ready Communications Enhanced with Avaya AuraT

Avaya Aura provides PSAPs with an open standards, Session Initiation
Protocol-based unified communications architecture that allows the
organization to take a significant step towards NG 9-1-1 capabilities.
Avaya Aura enables organizations to centralize contact center and unified
communications applications and distribute them to multiple PSAPs and other
supporting agencies, allowing the connected entities to serve as back-up
for one another. Avaya's technical solution improves interoperability and
integration among systems and applications from multiple vendors, and
enables the use of multi-modal options -- including voice, video and text
-- for public safety.

Avaya NG 9-1-1-ready solutions also enable 9-1-1 operators to work from
dispersed or remote locations if needed for sudden emergencies or for
business continuity purposes. Communications requiring specialized handling
by someone with medical skills, foreign language fluency, or other
specialized knowledge can be quickly routed to an operator equipped with
those skills, regardless of the location of the operator. With the NG
9-1-1-ready solutions, organizations can track all modes of communications
linked to a specific event in a consolidated record, simultaneously
transfer traditional and multi-media calls and call records, and analyze
current and historical data for performance improvements.

Avaya and DevConnect Program Members Collaborate on Next-Gen 9-1-1-Ready
Solution

Avaya DevConnect members and channel partners collaborate with Avaya to
provide PSAPs and first responders with a complete, fully-integrated NG
9-1-1-ready solution that is based on industry standards and lab-tested for
interoperability, including:

PlantCML - a leader in 9-1-1 Intelligent Workstations
NICE - secure recording and analytics
Raytheon JPS - land-based mobile radio interoperability
911 Incorporated - call-taking software for PSAPs of all sizes
Amcom Software - improves speed and quality of centralized attendant
services
At Hoc - Enterprise-class, network-centric emergency notification
systems
Positron Public Safety - applications spanning entire workflow of
public safety
ObjectTel - implements customer-driven Converged Communication Systems,
Contact Centers and Audio & Data Conferencing Solutions
TwistedPair Solutions - manage connections to a multitude of devices
such as phones, radios, and computers across the IP network

Avaya NG 9-1-1-ready solutions already support a number of major urban
areas, such as Washington, D.C., Miami-Dade County, and Galveston County,
Texas, as well as large regional and state agencies, universities and
small-to-mid size cities and counties across the United States.

Avaya NG 9-1-1-ready solutions are available from Avaya channels including
system integrators, service providers, prime contractors and Avaya
value-added resellers. For more information on Avaya Public Safety
Communications solutions, visit
http://www.avaya.com/usa/solution/public-safety

Read Three
Digits to Help on the Avaya Insights blog.

Broadcast and online outlets: Downloadable video available at
www.thenewsmarket.com/Avaya911

About Avaya

Avaya is a
global leader in enterprise communications systems. The company provides
unified communications, contact centers, and related services directly and
through its channel partners to leading businesses and organizations around
the world. Enterprises of all sizes depend on Avaya for state-of-the-art
communications that improve efficiency, collaboration, customer service,
and competitiveness. For more information please visit www.avaya.com.