How To Fix CrowdStrike Issue Causing Blue Screen Of Death On Your Windows PC

A widespread CrowdStrike issue is resulting in Windows computers crashing worldwide, affecting everyone from airports and airlines to media services, banks, and many other businesses.

While Microsoft Corp. MSFT and CrowdStrike Holdings Inc. CRWD are yet to issue an official update to fix the problem, there are two ways in which you can recover your Windows computer and resume working again.

How To Fix Windows BSOD Error?

There are two ways in which the Windows blue screen of death (BSOD) issue can be fixed. Note that this applies only to those Windows computers that have CrowdStrike drivers present since this issue is a result of a recent security update from the company.

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If your Windows computer or laptop has also crashed and is stuck at the blue screen of death, you can try the following fix, as identified by Brody Nisbet, Director of Threat Hunting Operations at CrowdStrike:

There is a faulty channel file, so not quite an update.

There is a workaround…
1. Boot Windows into Safe Mode or WRE.
2. Go to C:WindowsSystem32driversCrowdStrike
3. Locate and delete file matching "C-00000291*.sys"
4. Boot normally.

1/2

— Brody (@brody_n77) July 19, 2024

1. Boot Into Safe Mode Or Windows Recovery Environment

Boot your Windows computer in Safe Mode or the Windows Recovery Environment.

In this case, since starting up your Windows computer results in a blue screen of death, you will have to enter the recovery environment during the boot.

This can be done by pressing the F12, F10, or "Del" keys during the boot.

2. Locate And Rename The CrowdStrike File

In the Windows Recovery Environment, go to Troubleshoot -> Advanced Options -> Command Prompt.

• Now, type this command and press enter: notepad.exe
• This will open the Notepad.
• Now, click on File -> Open.

This will open the Windows Explorer.

• Now, navigate to the following folder: C:\Windows\System32\drivers\CrowdStrike
• Locate the following file: C-00000291*.sys
• Delete it.

3. Reboot

Once you're done deleting the CrowdStrike file, navigate out of the Windows Recovery Environment and reboot your Windows computer.

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Disclaimer: This content was partially produced with the help of AI tools and was reviewed and published by Benzinga editors.

Photo courtesy: Wikimedia