Salesforce CEO Marc Benioff has criticized Microsoft Corporation’s MSFT Copilot by comparing it to the infamous “Clippy” assistant, which was ultimately removed in 2007.
What Happened: On Thursday, in an interview with Bloomberg’s Emily Chang at the Salesforce Dreamforce conference, Benioff said that Microsoft’s Copilot has not offered any value to customers.
“Microsoft co-pilot is basically the new Microsoft Clippy that customers have not gotten value from it,” he said, adding, ” These LLMs .. this is like we’re selling science projects to companies and they’re tired of it they have not gotten the value.”
Earlier this year in July, Microsoft CEO Satya Nadella disclosed that Copilot has been adopted by over 77,000 organizations, marking a 180% increase year-over-year.
Benioff stated that customers are tired of not receiving the value they expect, which has resulted in them turning to Salesforce’s next-generation platform, Agentforce.
According to him, the company’s newly introduced AI software offers everything that customers need to create and fine-tune an agent, making it easier for them to integrate the agent into their existing workflows.
Salesforce has onboarded tens of thousands of customers, convincing them that they don’t need to “DIY their AI,” he said, adding, “You’re going to get the best AI, the highest accuracy, the lowest hallucination rate.”
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Why It Matters: Earlier this week, Salesforce unveiled Agentforce Partner Network, the world's first agent ecosystem. The open platform enables Agentforce to handle complex tasks by connecting actions across Salesforce and a vast network of external systems and agents.
Salesforce has also announced a collaboration with Nvidia Corporation to develop advanced AI capabilities for enterprises with autonomous agents and interactive avatar experiences.
During the announcement, the companies said that the intention is to optimize predictive and generative AI workflows by putting together the Nvidia AI platform, the Salesforce Platform, and Agentforce.
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