Cisco Unveils AI-Powered Solutions With Webex AI Agent

Cisco Systems, Inc. CSCO is preparing to introduce new artificial intelligence-powered solutions.

What Happened: The company is rolling out updates. The goal is to improve workflows in AI Assistant for Webex Suite and simplify employee interactions with Webex Calling Customer Assist and AirPlay on Cisco Devices for Microsoft Teams Rooms.

With updates to the Cisco AI Assistant for Webex Contact Center and the availability of Webex AI Agent, Cisco is transforming contact centers into customer experience hubs.

New solutions for end users and IT teams include Webex Calling Customer Assist, enhanced features in Webex Control Hub, and new workflow automation capabilities for the Cisco AI Assistant for Webex.

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Why It Matters: The Cisco AI Assistant for Webex Contact Center, with new features like suggested responses and real-time transcription arriving in the second quarter of 2025, enhances both agent efficiency and customer experience.

The product enhances efficiency by integrating with enterprise apps like Salesforce, ServiceNow, and Jira, enabling users to complete tasks faster and automatically share meeting summaries.

Investors can gain exposure to the stock via iShares U.S. Telecommunications ETF IYZ and First Trust NASDAQ Cybersecurity ETF CIBR.

Price Action: Cisco shares are up 1.39% at $60.66 premarket at the last check Monday

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