The Social Security Administration’s (SSA) computer systems have been reportedly plagued by glitches, causing millions of recipients to receive false alerts about payment stoppages,
What Happened: The SSA’s computer systems, already strained due to outdated technology, have been experiencing an increased number of glitches, sources told CNN. This has reportedly led to widespread panic among recipients, especially following a significant outage of the MySSA portal last week.
The portal, which allows recipients to manage their benefits online, was not the only system affected; other cloud and internal systems also experienced issues, according to the report.
These problems surfaced at a time when the Department of Government Efficiency (DOGE), under the leadership of Elon Musk, was implementing payroll cuts across the federal government. This has resulted in a decrease in IT staff who maintain these critical systems.
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Despite the system glitches and false alerts, recipients have confirmed that their monthly payments are still being deposited into their bank accounts. However, the frequent system outages and reduced IT staff have raised concerns about potential disruptions in future payments.
Why It Matters: The SSA has been undergoing significant changes recently. The Social Security Fairness Act was signed into law, leading to the repeal of the Social Security Government Pension Offset and Windfall Elimination Provision.
This was followed by an agency-wide restructuring, which included major workforce reductions.
These changes, coupled with the recent system glitches, have led to growing concerns about the reliability of the SSA. Senator Angus King described the situation as “the destruction of the agency from the inside out, and it’s accelerating.”
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