Bitcoin, Ethereum Exchange Bitfinex Users Targeted In 'Minor' Phishing Attack After Support Agent's Account Breached

Users of cryptocurrency exchange Bitfinex were recently targeted by a “minor” phishing attack following a breach of an employee’s account.

Bitfinex experienced a minor security incident when one of its customer support agents was hacked between Oct. 30 and Nov. 5, leading to a series of phishing attempts against its users, reported Cointelegraph.

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In a statement released on Nov. 4, Bitfinex clarified that a small portion of its customer support boards, which held partial and outdated information, was accessed by an individual or group via phishing. The agent, fortunately, had limited access to supporting tools and help desk tickets due to their position.

Bitfinex emphasized that no customer funds were lost and their systems were not compromised. No server, wallet, or database infrastructure was accessed.

While the exchange considers the issue “resolved,” it is still reviewing the incident and the compromised information and is reaching out to affected customers. Bitfinex has also informed law enforcement and is working with investigation authorities to track down the perpetrator.

Bitfinex, founded in Hong Kong in 2012, is currently ranked 17th in CoinGecko's "Trust Score" index among all exchanges for cryptocurrencies, such as Bitcoin BTC/USD, Ethereum ETH/USD and Dogecoin DOGE/USD. Despite this incident, the platform had over 800,000 visits in the last month.

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