McDonald's Resolves Global Technology Outage; Blames Third-Party Provider As Cause, Not Cybersecurity

McDonald’s Corporation MCD said on Friday that the global technology system outage that hampered its systems across multiple locations has been quickly identified and corrected.

Many markets are back online, and the rest are coming back online, the company said in a statement.

“We are closely working with those markets that are still experiencing issues,” said Brian Rice, EVP, Global Chief Information Officer. 

Rice clarified that a cybersecurity event did not directly cause this issue. Instead, it was caused by a third-party provider during a configuration change.

“Reliability and stability of our technology are a priority, and I know how frustrating it can be when there are outages,” Rice added.

A computer system glitch in a fast-food giant disrupts operations across Japan, Australia, New Zealand, and Europe, impacting order-taking and food service, Bloomberg reported.

Social media users in the UK experienced difficulties placing online orders on Friday morning, indicating a wider impact of the fast-food giant’s computer system issue.

Technical issues extended to Germany and other European markets, compounding disruptions experienced by the fast-food giant’s computer system glitch.

“What happened today has been an exception to the norm, and we are working with absolute urgency to resolve it,” the statement issued by McDonald’s read.

Price Action: MCD shares are trading lower by 0.60% to $279.96 on Friday.

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