ServiceNow Unveils AI Agents For Telecoms In Collaboration With Nvidia

ServiceNow Inc NOW has unveiled AI agents specifically designed for the telecom sector.

Created using NVIDIA Corp NVDA AI Enterprise software and the NVIDIA DGX Cloud platform, these agents are intended to enhance productivity throughout the service lifecycle for communications service providers (CSPs).

These AI agents are poised to enhance the telecom sector by automating repetitive tasks and speeding up response times.

By utilizing ServiceNow’s AI platform alongside NVIDIA’s advanced microservices, communications service providers (CSPs) can independently address issues, freeing up human agents to handle more complex customer inquiries.

“AI continues to be the key driver of business transformation in telecom, and ServiceNow, working with NVIDIA, is playing a pivotal role in this shift,” said Rohit Batra, general manager and vice president for manufacturing, telecommunications, media, and technology at ServiceNow.

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At the outset, the AI agents will focus on critical functions like service testing and repair, network incident analysis, and billing resolution.

These agents can analyze network data, identify problems, and coordinate repair efforts, accelerating the resolution process.

Moreover, they will help detect service interruptions, spot billing discrepancies, and enhance transparency, ultimately reducing customer complaints and minimizing call center volume.

ServiceNow and NVIDIA are expanding their partnership on AI-powered automation solutions by introducing vertical-specific agentic AI solutions to drive productivity, enhance customer experiences, and simplify operations.

According to McKinsey, telecoms could generate up to $250 billion in value by 2040 through responsible AI adoption. This partnership between ServiceNow and NVIDIA aims to provide CSPs with intelligent automation to address industry-specific challenges and streamline operations.

“By creating NVIDIA-powered AI agents to enhance telecom workflows for network operations and customer experience, ServiceNow is helping its customers improve efficiency, optimize costs, and enhance customer satisfaction,” said Chris Penrose, telco global VP of business development at NVIDIA.

Price Action: NOW shares closed higher by 0.96% at $929.76 on Friday.

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