Top US Insurance Firm Chooses eGain Knowledge Hub

Cloud platform provider eGain Corp EGAN announced that a Top 5 insurance company in the U.S. had selected eGain Knowledge Hub as its strategic knowledge management platform for customer service and member engagement.
The financial terms of the contract remain undisclosed.
Hit by pandemic refunds for auto insurance and natural disaster payouts, insurance leaders invest in digital transformation to improve customer experience and reduce cost.
The company will deploy eGain Knowledge across thousands of contact center representatives and field agents for sales, service, and claims management across multiple lines of business.
Price Action: EGAN shares traded lower by 0.19% at $10.28 in the market session on the last check Friday.