In a conflicting narrative, Elon Musk’s Twitter touts a decline in hate speech, but users on the platform continue to demand further clarification and transparency.
What Happened: On Tuesday, the Twitter Safety account highlighted a decrease in hate speech on the platform, citing an AI-based model developed by Sprinklr that estimates hate speech impressions to be a mere 0.003% of daily English-language content from Jan. 01 to May 31, 2023.
The figures presented by Sprinklr, a U.S. software company known for its customer experience platform (CXM), were even lower than Twitter’s own estimates, which stood at 0.012% for the same period.
However, despite Twitter’s optimism, netizens remained unconvinced and demanded greater clarity on how the platform quantifies and defines hate speech.
This isn’t the first time skepticism arose — when Twitter initially shared Sprinklr’s assessment in March this year, questions about the specific criteria used to identify hate speech persisted.
Why It’s Important: In November last year also, Musk also said hate speech impressions on Twitter are significantly lower than pre-spike levels — and many users were skeptical then too.
Oreo cookie maker Mondelez International previously said after Musk’s takeover of Twitter, hate speech has increased on the site.
In October, it was reported that the use of the N-word on Twitter has increased by approximately 500% compared to the previous average.
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