Kevin O'Leary, a well-known entrepreneur, investor and Shark Tank star, believes that accessibility is one of the most underrated qualities of a great leader. For O'Leary, being available to employees and customers is nonnegotiable. And in his case, that means ensuring many people have his phone number.
While some managers may fear that handing out their number will result in endless calls, O'Leary's experience proves the opposite – "The more people have my number, the less it rings," he says.
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At first glance, this might seem counterintuitive. Why would making yourself more available reduce the number of calls you receive? O'Leary explains that it all comes down to trust and respect – two pillars of effective leadership.
Why Kevin O'Leary Shares His Number Widely
In a recent video, O'Leary addressed many managers’ concerns about accessibility. "Many managers think, ‘If I give my number out to my employees, they'll call me.'" But according to him, that's the wrong mindset.
Instead of seeing phone calls as interruptions, O'Leary views them as an opportunity to address problems head-on – especially the bad news.
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"You want to hear from them. You want to hear the bad news first," he explains. By giving his employees and customers direct access to him, O'Leary creates an open communication channel. He tells them, "I want you to have this access because I respect you and I want you to know that you can come to me."
That kind of trust changes everything. Rather than constantly reaching out, people use the access they've been given responsibly. The result? His business phone rings far less than you'd expect. In fact, O'Leary says his family phone gets far more action.
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When the Phone Rings, It's a Big Deal
Of course, just because the phone doesn't ring often doesn't mean it's never used. For O'Leary, a call to his business phone signals something serious. Whether it's an issue with leadership, a major customer complaint or unhappy employees, repeated calls are red flags that demand action.
"When I keep getting that phone call, I know it's time to address the problem," he says. At that point, O'Leary takes swift action – personally stepping in to assess the situation and fix what's broken. His approach may sound ruthless, but it's grounded in a simple truth – "The market's talking to you," O'Leary says. Ignoring repeated calls or complaints only delays the inevitable. For him, tackling the problem directly is better than letting it spiral out of control.
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