Salesforce Supercharges Adecco & Vivint With AI: Details

Salesforce, Inc. CRM stated that an expanded collaboration with the Adecco Group AG AHEXF will revolutionize recruiting and applicant support.

By leveraging Salesforce technologies, including Agentforce and Data Cloud, the Adecco Group is enhancing its global talent supply chain, filling open roles more quickly while delivering superior experiences for job seekers.

Agentforce will support the Adecco Group’s recruiters by engaging candidates 24/7, reviewing resumes, and providing recruiters with a curated list of opportunities best suited to each job seeker.

This enables recruiters to focus on building stronger client relationships and engage with more job seekers in a personalized and efficient manner.

Caroline Basyn, Chief Digital and IT Officer, Adecco Group, said, “This collaboration with Salesforce will sharpen the Adecco Group’s competitive edge so we can continue to outpace our peers with streamlined processes, improved fill rates and time to fill, and even better customer experiences.”

“By integrating data, AI, and cloud services across our company, we will have smarter ways of helping our clients and candidates while putting in place the building blocks to shape the world of work.”

Apart from this, the company disclosed that Vivint, an NRG company and a provider of smart home and security solutions, is using Agentforce to enhance its customer service teams with 24/7 autonomous agent support.

Vivint chose Agentforce as a key tool for its customer service teams due to its ability to autonomously respond to inputs, make decisions, and handle routine tasks like troubleshooting common device errors.

This allows Vivint’s human agents to focus on more complex customer issues while ensuring each customer receives timely and relevant support. Agentforce uses existing knowledge bases to troubleshoot common problems.

David Porter, Chief Operating Officer, Vivint said, “The integration of Agentforce has provided an opportunity for transformational growth in our customer experience, augmenting our platform and service abilities in a way that has made an immediate positive impact.”

Investors can gain exposure to the stock via iShares Expanded Tech-Software Sector ETF IGV and FT Vest Dow Jones Internet & Target Income ETF FDND.

Price Action: CRM shares are down 1.48% at $351.95 at the last check Tuesday.

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