AgentExchange: Salesforce's New AI Marketplace Targets $6 Trillion Digital Labor Market

On Tuesday, Salesforce, Inc. CRM introduced AgentExchange, which is a marketplace and community integrated within Salesforce.

At launch, AgentExchange features over 200 partners and hundreds of pre-built actions, topics, and templates, all rigorously reviewed for security and customer standards.

These solutions enable businesses to deploy AI agents efficiently, driving productivity, innovation, and operational effectiveness across industries.

Building on the success of Salesforce AppExchange, AgentExchange enhances Agentforce, Salesforce's digital labor platform, by expanding its capabilities and ecosystem.

This platform is expected to create new opportunities for partners, developers, and Agentblazers to engage in the rapidly growing $6 trillion digital labor market.

Alice Steinglass, EVP & GM of Platform, Integration and Automation at Salesforce said, “Now our developer community can directly tap the expertise of our partner ecosystem to get the right industry-specific solutions so they can build and implement AI agents, and be the pioneers turning their businesses into Agentforce companies.”

Read: Salesforce & Google Supercharge AI: New Partnership Unlocks Next-Gen Business Automation

In a separate release, Salesforce disclosed that 1-800Accountant is leveraging Agentforce to enhance customer support.

Agentforce, Salesforce's digital labor solution, now enables 1-800Accountant's service teams to deliver seamless, 24/7 assistance.

Ryan Teeples, Chief Technology Officer, 1-800Accountant, said, “With Agentforce now helping to resolve up to 50% of incoming requests, we can securely address responses to questions like tax return status, freeing our team to focus on more complex tasks while ensuring fast, secure, personalized support.”

Adam Evans, EVP and GM, Salesforce AI stated, “With Agentforce, they’re able to implement new agentic AI solutions to make meaningful improvements to customer satisfaction while also improving the work experience for their dedicated customer representatives.”

Investors can gain exposure to the stock via iShares Expanded Tech-Software Sector ETF IGV and REX FANG & Innovation Equity Premium Income ETF FEPI.

Price Action: CRM shares are down 2.56% at $285.56 at the last check Tuesday.

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