Mark Cuban recently voiced concerns on social media about the impact of Social Security office closures and reduced telephone support, raising questions about how these changes will affect seniors who rely on their benefits.
Cuban's Criticism of Social Security Office Closures
Cuban took to X to highlight the issue, pointing out that cutting back on Social Security offices and telephone support could make it harder for seniors to confirm their payments and maintain access to their benefits.
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Cuban’s post read:
“Got to give Doge credit for being the first to cut entitlements. End telephone support for Social Security, cut dozens of SS offices and make Grandma and Grandpa finally get online to confirm their payments. What an amazing back door way to cut payments! Gonna be some upset seniors at town halls!”
Cuban's comments suggest that the changes could serve as a hidden way to reduce payments by making it more difficult for seniors to access their benefits. It raises the concern that seniors without internet access or nearby Social Security offices could face barriers in confirming their bank accounts and maintaining their benefits.
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Online Reaction and Pushback
Cuban’s post quickly gained attention, including a response from Gunther Eagleman, a self-described MAGA influencer, who suggested that Cuban should personally fund Social Security if he was so concerned. Cuban pushed back, clarifying the nature of Social Security funding:
“You do realize that social security is returning the money you pay out of your paycheck?” Cuban wrote. “And the administration said they would not reduce payments in any way.”
Cuban also pointed out the potential consequences of making it harder for seniors to confirm their bank accounts.
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Cuban's Key Question: What Corruption Is Being Addressed?
Eagleman posted another comment on Cuban's thread, stating that he supported eliminating corruption within Social Security so his father, who had worked his whole life, could continue receiving benefits.
Cuban agreed that reducing corruption is important but questioned how closing Social Security offices would achieve that goal:
“We all are good with getting rid of corruption. What corruption does closing dozens of SS offices get rid of?”
He raised concerns about the practical impact on seniors who may not have internet access, live in areas without a nearby office, or struggle with travel. Cuban asked whether Eagleman’s father or others in similar situations would be affected by these changes.
“How many seniors who live exclusively off of their SS checks can afford internet?” Cuban asked. “What are people without internet or the ability to travel supposed to do if they need to reconfirm their bank account?”
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Social Security Responds to the Controversy
The Social Security Administration made headlines as news of its newly limited phone support reached the public. Many people believed SSA phone services may be going away altogether.
The SSA was quick to release a statement clarifying that reports about eliminating telephone services were inaccurate. According to the SSA, the change only affects how beneficiaries update their direct deposit information — not other phone services.
The SSA noted that approximately 40% of direct deposit fraud is linked to people calling to change their bank information. To reduce this risk, the SSA will now require beneficiaries to update their direct deposit details either by:
- Using two-factor authentication through the "my Social Security" portal; or
- Visiting a local Social Security office to verify their identity.
The SSA said that this change aligns with the security practices of most major banks and is intended to protect beneficiaries from fraud. All other Social Security telephone services will remain available.
Potential Impact on Seniors
While the SSA has clarified that general phone support will remain intact, Cuban's concerns reflect broader issues around accessibility. According to the SSA, over 65 million Americans receive Social Security benefits, with many relying on them as their primary source of income. Closing offices and limiting certain phone services could disproportionately affect low-income seniors, those without internet access, and those with mobility issues.
By questioning the rationale behind these changes, Cuban highlights a critical issue: ensuring that Social Security remains accessible and functional for the population it is meant to serve. His comments underscore the need for clear communication and thoughtful policy adjustments to prevent unintended harm to seniors.
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