Xina AI: A New Voice Ordering Technology For Restaurants Will Shorten Wait Times

In Partnership with APG

All diners are familiar with this waste of time-scenario: they need extra dressing or other necessities in order to enjoy their meal, and their waiter is unavailable or out of sight. It’s literally a four-step process: get the waiter’s attention, tell him what you need, wait as the waiter walks to the kitchen, and then finally he returns with the item. This can happen several times during a restaurant visit.

Thanks to the new Call Server paging app by Xina AI, these four steps can now be reduced to one. This app eliminates the need for diners to wait for their server. They just scan a QR code and can directly message the waitstaff to bring more napkins or ask for the check. It's a big step in the right direction for the food service sector.

How Xina can benefit both diners and restaurant owners

No apps to download, no training needed—just scan the QR code and tap "request assistance." Xina provides diners with a more convenient and personalized dining experience. Customers can request the server’s presence or use the messaging feature to send requests to the server station, eliminating the need to flag down a server for assistance. Customers benefit from faster service and a more enjoyable dining experience. 

The app can also provide significant benefits to restaurant owners. It can improve “customer to staff” communication, reducing wait times and increasing table turnover. As a result, the restaurant's customer satisfaction and repeat business increase. 

Xina Call Server facilitates customer data collection and analysis. This data provides useful information about customer preferences, how many requests they make, and their response times that, without it, the restaurant would have no knowledge of.

Taking restaurant service into the future

In conclusion, Xina is a brilliant answer that ushers in the future of restaurant service by decreasing demand for the entire service staff. To sum up, the Xina Call Server is an excellent tool for any restaurant to have in order to stay competitive in the modern dining scene.