Customer Service Still A Problem For Sprint

Sprint-Nextel S is in the midst of rolling out its next-generation 4G WiMax service which it hopes will give it advantages over larger rivals AT&T Wireless and Verizon Wireless. Sprint’s problem in gaining market share may be that its customer service is still sub-par.Zogby and MSN have released their new report on customer satisfaction. “To gauge these sentiments, MSN Money identified 150 of the largest companies in 15 customer-facing industries, as varied as fast-food chains, airlines, grocers and financial-services companies,” they said. It should be anticipated that cable companies and banks which rely on millions of consumer transactions per day would do poorly. And that was true. The list of the 10 worst companies included AOL AOL, which has a large ISP, Bank of America BAC, Comcast CMCSA, Dish Network DISH, Wells Fargo WFC, Citibank C, and HSBC. To read more, head over to 247WALLst.com