Twilio Extends Partnership With Google Cloud To Boost Customer Experience

Twilio Inc TWLO has expanded its long-term agreement with Alphabet Inc's GOOG GOOGL Google Cloud to improve customer experience.

As part of the renewed partnership, Twilio and Google Cloud disclosed a new native integration of Google Cloud Contact Center AI and Twilio Flex. 

The integration will enable 24/7 customer assistance in over 30 languages and variants and improve the efficiency of contact center representatives.

"With Google on board as a trusted partner, the confluence of Twilio's customer engagement platform data and Google Cloud's Vertex AI models aims to put generative AI capabilities in the hands of hundreds of thousands of businesses, enhancing contact center experiences, marketing automation, and more. We look forward to forging ahead with further innovation in the years to come," said Meir Amiel, SVP of Product and Engineering for Data & Applications.

Last month, TWLO reported Q1 2023 revenues of $1.01 billion, beating the consensus of $1.00 billion and adjusted EPS of $0.47, exceeding analyst expectations of $0.21.

Also Read: Why Twilio Stock Is Trading Higher Wednesday

Price Action: TWLO shares are trading lower by 2.56% at $66.28 on the last check Wednesday.