Amazon's System Error - It Mistakenly Sends Gift Card Confirmations to Customers

Over the weekend, Amazon.Com Inc AMZN customer service struggled with queries from perplexed customers who received unexpected email confirmations for gift card purchases they did not initiate. 

These emails, confirming the purchase of Google Play, Mastercard, and Hotels.com gift cards, stirred concerns among the recipients, prompting a flurry of inquiries to Amazon's customer service.

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The emails, sent out in three consecutive batches on Saturday night and Sunday morning, confirmed purchases they never made and included a paragraph warning recipients about the prevalence of gift card scams. This combination of an uninitiated confirmation and a scam alert left customers confused and alarmed, fearing potential financial security breaches. The incident was a system error, CNBC reports.

An official spokesperson from Amazon clarified to CNBC that a system error was responsible for dispatching these erroneous emails. 

It assured that customers who were on the receiving end of these messages didn't need to take any further action. 

The company is in the process of reaching out to affected customers to both inform them of the error and extend their apologies for any inconvenience caused.

Recipients of the false emails took to social media to express their alarm and seek clarification. 

Price Action: AMZN shares traded higher by 0.20% at $127.37 premarket on the last check Monday.

Disclaimer: This content was partially produced with the help of AI tools and was reviewed and published by Benzinga editors.