Salesforce Unveils Agentforce 2dx: AI Agents That Work Beyond Chatbots

Salesforce, Inc. CRM introduced Agentforce 2dx, which is the latest version of its digital labor platform designed to integrate autonomous AI agents into business operations.

This update moves beyond traditional chat interfaces, enabling AI agents to work proactively in the background without continuous human supervision.

Agentforce 2dx introduces new low-code and pro-code tools, enabling Salesforce developers to efficiently configure, test, and deploy AI agents.

These tools come with advanced analytics for real-time monitoring, debugging, and optimization.

Salesforce has launched the free Agentforce Developer Edition, allowing developers to prototype AI agents and explore Data Cloud, its hyperscale data engine.

Adam Evans, EVP and GM of Salesforce’s AI Platform, said, “By extending digital labor beyond CRM, we’re making it easier than ever for businesses to embed agentic AI into any workflow or application to handle routine tasks, augment employees, and connect with customers.”

”With deep integrations across Salesforce’s digital labor platform, CIOs, IT leaders, and developers can seamlessly build agents and automate work wherever it happens, driving efficiency, fueling innovation, and unlocking new opportunities in the $6 trillion digital labor market.”

Yesterday, the company introduced AgentExchange, which is a marketplace and community integrated within Salesforce.

AgentExchange streamlines AI agent deployment with a library of ready-to-use templates and actions while allowing partners to monetize their components.

Launching with over 200 partners and hundreds of pre-vetted actions, the platform ensures security and customer-reviewed solutions for seamless AI integration across industries.

Investors can gain exposure to the stock via iShares Expanded Tech-Software Sector ETF IGV and REX FANG & Innovation Equity Premium Income ETF FEPI.

Price Action: CRM shares are down 0.47% at $285.98 at the last check Wednesday.

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