Zoom Introduces Customizable AI Companion With New Add-Ons For Businesses

On Monday, Zoom Communications, Inc. ZM disclosed the new agentic AI Companion capabilities, expanded AI Companion skills and AI enhancements across its platform.

These updates span Zoom Meetings, Team Chat, Docs, Phone, Whiteboard, Contact Center, industry solutions and more.

Zoom also introduced Zoom Drive, a centralized hub for storing meeting and productivity assets, including Zoom Docs, to streamline access across Zoom Workplace. The feature is set to launch in May.

Zoom AI Companion remains available at no extra cost for customers with paid Zoom user accounts.

The company added that advanced AI Companion features, custom agent setups and third-party agent integrations may come with additional fees or separate pricing.

Zoom is enhancing its AI Companion with advanced skills and agents to boost productivity, with new features including calendar management, clip generation and writing assistance.

Also, Zoom's open platform will soon support third-party and custom agents for tasks like sales RFPs and IT service requests, with AI Companion orchestrating the execution.

Zoom’s Custom AI Companion add-on allows organizations to tailor the AI Companion to their specific needs using AI Studio.

Businesses can create custom meeting templates, dictionaries and integrate their own data, including third-party apps.

The add-on includes a personal AI coach, custom meeting summary templates, and Custom Avatars for video clips and will be available for purchase in April for $12 per user per month, with the personal coach launching in June.

Steven Carroll, chief information officer at Saint Leo University said, “This technology isn’t just about efficiency; it allows our employees to spend less time on manual tasks and more time on meaningful collaboration, and focus on what matters most: supporting our students’ educational journey.”

Investors can gain exposure to the stock via Global X Cloud Computing ETF CLOU and StockSnips AI-Powered Sentiment US All Cap ETF NEWZ.

Price Action: ZM shares are up 0.67% at $74.70 premarket at the last check Monday.

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